Refund policy

Return & Exchange Policy

At SolitaireStuds.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We accept eligible returns for a full refund within 30 days of the shipment date, provided the item has been delivered and meets our return requirements.

To qualify for a refund, all returned merchandise must:

  • Be in its original, unworn condition

  • Include all original packaging

  • Include all certificates, grading reports, appraisals, and documentation (if applicable)

  • Show no signs of wear, damage, resizing, alteration, or modification

Refunds are issued to the original payment method after the returned item has been inspected and approved.

Exchanges

If you would like a different item, we recommend:

  1. Returning your original purchase for a refund.

  2. Placing a new order for the desired item.

This is the fastest way to receive your replacement.

Please allow approximately two weeks for refund processing after your return has been received.

Damaged or Incorrect Items

If your package arrives damaged or appears to have been tampered with:

  • Refuse delivery whenever possible.

  • If the package has already been accepted, contact us immediately.

Email: support@solitairestuds.com

Phone: 516-347-9331

Please keep all original packaging and shipping materials until instructed otherwise by our customer service team.

Claims for damaged, missing, or incorrect merchandise should be reported immediately after delivery.

SolitaireStuds.com is not responsible for returned packages that are lost or damaged during return shipping. We strongly recommend using a fully insured, trackable shipping service and packaging your return securely.

Non-Returnable & Final Sale Items

The following items are not eligible for return or refund:

  • Engraved or personalized jewelry

  • Custom-designed or special-order items

  • Sale, clearance, promotional, or discounted merchandise marked as Final Sale

  • Gift cards

  • Shipping and handling charges

All final sale purchases are non-refundable and non-exchangeable.

Diamond Certificates & Documentation

Many diamond jewelry purchases include grading reports, certificates, or appraisals.

If these documents are not returned with the item, a $150 replacement fee (or equivalent replacement cost) will be deducted from your refund to cover the cost of obtaining replacement documentation.

How to Return Your Order

Please package your item securely using the original packaging whenever possible.

Include:

  • Original jewelry box and packaging

  • Diamond certificate or grading report (if applicable)

  • Appraisal documents (if applicable)

  • Any accessories included with the purchase

Mail your return to:

SolitaireStuds.com Returns

c/o Pristine Jewelers LLC

83 Mineola Blvd.

Mineola, NY 11501

We recommend using an insured shipping service with tracking, as customers are responsible for return shipping until the package is received by SolitaireStuds.com.

After We Receive Your Return

Returns are processed during normal business days.

Once your package arrives:

  • Returns are typically logged into our system within 1 business day.

  • You will receive an email confirming receipt of your return.

  • Your item will be inspected by our Quality Assurance team.

  • Inspection generally requires 5–15 business days.

Once approved:

  • Credit card refunds are submitted within approximately 3 business days.

  • Depending on your financial institution, refunds may take up to 10 business days to appear on your statement.

  • PayPal refunds are generally processed within two weeks.

Please note that return processing times may be longer during holiday seasons or periods of high order volume.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Email: support@solitairestuds.com

Phone: 516-347-9331

We will make every reasonable effort to accommodate your request before your order ships.

Please note:

  • Once an order has shipped, it cannot be canceled.

  • Special-order and custom-made items cannot be canceled after production has begun.

  • Approved order modifications may result in additional processing time.

If your order has already shipped, you may request a return after delivery, provided it meets the eligibility requirements outlined in this policy.

Questions?

If you have any questions regarding returns, exchanges, or cancellations, our customer support team is happy to assist you.

Email: support@solitairestuds.com

Phone: 516-347-9331

Thank you for shopping with SolitaireStuds.com. We appreciate your business and are committed to providing a secure, transparent, and enjoyable online shopping experience.