Shipping Policy
Shipping & Return Policy
Shipping:
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A flat shipping fee applies to all orders up to $200.
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Orders above $201 qualify for free shipping.
Returns and Exchanges
Customers wishing to return an item must arrange for their own secure shipping. We do not provide return labels and are not responsible for any items lost or damaged during return transit.
To be eligible for a return, items must be:
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In their original, unworn condition
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Accompanied by all original packaging and documentation (including certification, if applicable)
Returns will not be accepted if the item shows signs of wear, has been engraved, altered, resized, or damaged in any way.
Once the returned item passes inspection, your refund will be processed within 5 business days.
Non-returnable items include:
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Custom or personalized pieces
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Final sale items
We reserve the right to decline a return if the above conditions are not met.
To Cancel or Change an Order
If you would like to change or cancel an order, please email us at support@solitairestud.com. We will do our best to accommodate your request prior to shipping confirmation. Please note that certain changes may result in a delay in shipping.
If your order has already shipped, you may contact us to arrange a return once the merchandise has been received.